Last Updated: October 24, 2015

Arvixe's free cPanel website transfer policies and procedures are provided to give our customers and users a clear understanding of what Arvixe expects to receive from them prior to beginning a free website transfer and the limitation of Arvixe's liability in such transfers.

Use of Arvixe's free transfer service constitutes acceptance and agreement to this document

LIMITATION OF SERVICE: First and foremost, as your hosting provider, our concern is providing a stable and reliable hosting environment. This free transfer service is a free service with no implied guarantees or verifications of proper transfer. It may take us up to 72 hours or longer to perform the free transfer service. It is always advised that when possible you perform the transfer yourself or ask your developer for assistance. Furthermore, please note that the free transfer service only applies to new accounts or account upgrades and is only available within the first 60 days of service initiation or upgrade. Furthermore, please note that the free transfer service only applies to new accounts or account upgrades and is only available within the first 60 days of service initiation or upgrade.

IMPORTANT NOTICE: Prior to making any domain DNS changes, we strongly suggest that have your developer double check that everything was transferred properly and done according to the requirements of your website's needs as we do not check code, dependencies, or compatibility of your site with our servers. While Arvixe makes all attempts to make website transfers as hassle free and problem free as possible, it is impossible for Arvixe staff members to foresee all pitfalls and all aspects of each website's transfer needs. Therefore, Arvixe can not be held liable in case of improper transfer. The customer is ultimately responsible for making sure everything has been transferred properly and the proper configuration changes are made if the website files require access to a backend database to properly function.

OVERALL TRANSFER SIZE LIMITATION: Due to difficulty of transferring large websites, Arvixe can not provide a free transfer of sites larger than 5 GB to PersonalClass/ResellerClass accounts and larger than 10 GB to BusinessClass accounts.

cPanel account transfers: If your current host uses cPanel (linux hosting), we can do a full backup of your account. If the backup is made properly on their server, the resulting account will be exactly the same as the one on your old host. If your host does not use cPanel, please continue lower to see the different aspects of your site which our free transfer policy covers. To execute a cPanel transfer, we need the following information -

  • cPanel Hostname/Address
  • cPanel Username
  • cPanel Password

Limitation: The integrity of this process depends on your old host's cPanel providing us with a proper backup of all your files. If your host has processes in place to limit resource usage, the backup may be cut short and therefore, the restore will be incomplete. In such cases, we need you to have your host make a manual backup of cPanel and provide us with a URL to download the tar.gz file generated.

Important: If a username change is requested after the account is moved (or if your username doesn't match your old account), the mysql database names and usernames will change. Therefore, your applications will fail to make a proper connection to the database. You will be required to fix the configuration files of the applications to resolve this issue. We strongly suggest against changing your username when doing a cPanel account transfer.

Reseller/VPS/Dedicated cPanel Account Transfers: On our linux/cpanel servers, we will need either of the following pieces of information -

  • root username and password or
  • URLs pointing to cPanel backup/cpmove files that can be downloaded and restored within your account at Arvixe

We would be using the root username and password to do an automated migration of all cPanel accounts. Depending on the size of accounts and the load on the original server, some accounts may not migrate properly. It is the customer's responsibility to verify the integrity of each transfer and resolve any issues that may be present with each individual account. In case of mass account restores using cpmove/backup files, once again, depending on the size of the account being moved as well as the load on the original server, the backup may be incomplete and result in an incomplete restore. Customer is responsible for verifying the integrity of each restored account and resolve any outstanding issues.

Please note that Arvixe does not offer Windows migration services, and does not transfer sites that originate on non-cPanel servers at this time.

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