Last Updated: April 3rd, 2012
Privacy: Arvixe is devoted to creating and nurturing a trusting relationship with its Customers, built on the knowledge that any personal information collected is kept private and secure. In undertaking this commitment, Arvixe will do everything in its capacity to ensure that the integrity of its Customer's privacy is upheld.
Information Collected: Arvixe uses various methods of data collection for ordering and support purposes. These methods include voluntary collection methods, such as through online registration forms, online and offline customer communications, and sales transactions, as well as automated collection systems such as communication protocols and cookies.
The personal information collected by Arvixe from Customers varies depending on the method of collection. Personal Identifying Information is collected voluntarily through the use of forms and for the use of the registration and billing of the Customer. This information may include name, title, address, phone number, and e-mail address, as well as information necessary for any financial transactions, such as credit card, CVV, and payment information. Automated means of collection, such as cookies and/or log files, are used to collect information about the use of Arvixe as well as user preferences and privileges.
Arvixe also makes use of log files in order to track information such as internet protocol (IP) addresses, browser type, internet service provider (ISP), platform type and date/time stamps. Included in the log files, Arvixe gathers information that can be used in trend analysis, administration of the site, and overall demography tracking; this information is gathered through the counting of clicks and not linked to personally identifiable information.
Use of Information: Arvixe uses collected information for a variety of purposes. These purposes include completing transactions for service, to best respond to user support or sales inquiries, to notify or alert customers of events relevant to their service, and to better accommodate the overall needs of Arvixe customers. To this end, Arvixe may need to share some of the data collected with banking institutions, outside contractors, or trusted affiliates. This information will not be transferred to any of the aforementioned parties unless they are proven to subscribe to the Safe Harbor Principles or are, themselves, subject to the EU Directive on Data Protection and thereby provide the same level of privacy protection required by the Safe Harbor Principles.
Information collected by Arvixe may also be used to evaluate the adequacy of current systems of marketing and sales, as well as provide insight into the effectiveness of potential changes within these systems. Under no circumstances will Arvixe share this information with a third party for compensation or for free, unless the Customer specifically authorizes the disclosure.
Aggregate, anonymous data collected may be used by Arvixe in discussion and/or correspondence with investors and potential partners. This data is statistical in nature, and will not include personally identifiable information. If the ownership is changed, information collected by Arvixe may be transferred to the new owners.
Security: Because Arvixe considers the security of Customer's information paramount, Arvixe utilizes industry standard security measures to protect Customer Data from unauthorized access. These measures, which include policies, employee training, and physical access, as well as system protocols and mechanisms, contribute to the secure exchange and transmission of sensitive data. Particularly sensitive information, such as credit card numbers collected for financial transactions, is encrypted before its transmission to Arvixe by the Customer.
While Arvixe takes the utmost care in preserving the security of its Customer's information, it is important to note that we cannot guarantee that the loss, misuse, or alteration of this data will not occur. In the event of such an occurrence Arvixe will notify the affected individual of the transgression by email, fax, or, if necessary, U.S. Mail. Notification will be provided promptly, unless it stands to impede on a criminal investigation, in which case Arvixe may have to wait until such a notification is not foreseen to compromise the investigation.
Special Offers and Updates: From time to time Arvixe Customers may receive promotions for new products, services, or deals. Arvixe respects the privacy of its Customers, and has included an opt-out option for these emails.
Service Announcements: In the event that a Customer's service is going to be effected by scheduled or unscheduled maintenance, it may be necessary to send out a strictly service-related announcement. These emails are not optional, however they are intended to act as a professional notification rather than promotional.
Legal Disclaimer: While Arvixe is dedicated to maintaining the integrity of its Customer's privacy, in the event of suspected or reported fraudulent and/or illegal behavior while using the services of Arvixe resulting in, or probable to result in, a subpoena, court order, or another applicable legal process it may be necessary to disclose personal information. In the case of the aforementioned, Arvixe will notify the Customer of the information request and, if deemed necessary, submission.
Customer Responsibility: It is the responsibility of the Customer to securely store their login information, such as usernames and passwords, or any other information necessary to access their private information maintained within the Arvixe systems.
It should be noted that there are programs, such as key-loggers and viruses, that can intercept this information from the computers used to access your Arvixe account. Caution should be taken when using computers other than your own, especially on those used by a number of other users, such as in public.
Arvixe has further committed to refer unresolved privacy complaints under the U.S.-EU and U.S.-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU and Switzerland Safe Harbor Program, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Arvixe, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Contact Us: Feel free to contact us by calling our toll free number 1-888-927-8493 or at our physical location at 3801 Calabasas Rd # 2005 Calabasas, CA 91302.