PRIVACY POLICY

This Privacy Policy applies to all users before May 23, 2018. Beginning on May 23, 2018, our new Privacy Policy will apply to all new users and all users in the EU/EEA member countries. The new Privacy Policy will be effective on June 23, 2018 for users outside the EU/EEA member countries who signed up for services before May 23, 2018. The legacy version of the Privacy Policy will remain posted here until July 23, 2018 for your reference.

Last Updated: January 8th, 2018

Arvixe ("Arvixe") is committed to upholding the integrity, privacy, and security of customer and/or user ("Customer") information. This Privacy Policy serves to establish our commitment to Customer privacy and security, as well as explain the policies and procedures Arvixe adheres to regarding the collection and use of Customer data.

The information that Arvixe collects in connection with the Services is hosted on servers located in the United States (U.S.), unless otherwise provided. By using the Services, you freely and expressly give Arvixe your consent to export your information and data to the U.S.

Privacy: Arvixe is devoted to creating and nurturing a trusting relationship with its Customers, built on the knowledge that any personal information collected is kept private and secure. In undertaking this commitment, Arvixe will do everything in its capacity to ensure that the integrity of its Customer's privacy is upheld.

Information Collected: Arvixe uses various methods of data collection for ordering and support purposes. These methods include voluntary collection methods, such as through online registration forms, online and offline customer communications, and sales transactions, as well as automated collection systems such as communication protocols and cookies.

The personal information collected by Arvixe from Customers varies depending on the method of collection. Personal Identifying Information is collected voluntarily through the use of forms and for the use of the registration and billing of the Customer. This information may include name, title, address, phone number, and e-mail address, as well as information necessary for any financial transactions, such as credit card, CVV, and payment information. Automated means of collection, such as cookies and/or log files, are used to collect information about the use of Arvixe as well as user preferences and privileges.

Automated Information Collection: Arvixe uses common automated information collection systems such as cookies and log files to facilitate the connection between the Customer's computer and the Arvixe servers. There are two types of cookies (pieces of data stored on the user's computer) used by Arvixe: Session cookies and Persistent cookies. These cookies serve to uniquely identify each user, as well as store session and user-specific settings and preferences in or between user sessions. Cookies do not contain personally identifiable information, and, while Arvixe doesn't offer an option to opt-out of cookies, browsers provide tools to monitor and control the acceptance, duration, and use of cookies.

Arvixe also makes use of log files in order to track information such as internet protocol (IP) addresses, browser type, internet service provider (ISP), platform type and date/time stamps. Included in the log files, Arvixe gathers information that can be used in trend analysis, administration of the site, and overall demography tracking; this information is gathered through the counting of clicks and not linked to personally identifiable information.

Use of Information: Arvixe uses collected information for a variety of purposes. These purposes include completing transactions for service, to best respond to user support or sales inquiries, to notify or alert customers of events relevant to their service, and to better accommodate the overall needs of Arvixe customers. To this end, Arvixe may need to share some of the data collected with banking institutions, outside contractors, or trusted affiliates.

Information collected by Arvixe may also be used to evaluate the adequacy of current systems of marketing and sales, as well as provide insight into the effectiveness of potential changes within these systems. Under no circumstances will Arvixe share this information with a third party for compensation or for free, unless the Customer specifically authorizes the disclosure.

Aggregate, anonymous data collected may be used by Arvixe in discussion and/or correspondence with investors and potential partners. This data is statistical in nature, and will not include personally identifiable information. If the ownership is changed, information collected by Arvixe may be transferred to the new owners.

Security: Because Arvixe considers the security of Customer's information paramount, Arvixe utilizes industry standard security measures to protect Customer Data from unauthorized access. These measures, which include policies, employee training, and physical access, as well as system protocols and mechanisms, contribute to the secure exchange and transmission of sensitive data. Particularly sensitive information, such as credit card numbers collected for financial transactions, is encrypted before its transmission to Arvixe by the Customer.

While Arvixe takes the utmost care in preserving the security of its Customer's information, it is important to note that we cannot guarantee that the loss, misuse, or alteration of this data will not occur. In the event of such an occurrence Arvixe will notify the affected individual of the transgression by email, fax, or, if necessary, U.S. Mail. Notification will be provided promptly, unless it stands to impede on a criminal investigation, in which case Arvixe may have to wait until such a notification is not foreseen to compromise the investigation.

Special Offers and Updates: From time to time Arvixe Customers may receive promotions for new products, services, or deals. Arvixe respects the privacy of its Customers, and has included an opt-out option for these emails.

Service Announcements: In the event that a Customer's service is going to be effected by scheduled or unscheduled maintenance, it may be necessary to send out a strictly service-related announcement. These emails are not optional, however they are intended to act as a professional notification rather than promotional.

Legal Disclaimer: While Arvixe is dedicated to maintaining the integrity of its Customer's privacy, in the event of suspected or reported fraudulent and/or illegal behavior while using the services of Arvixe resulting in, or probable to result in, a subpoena, court order, or another applicable legal process it may be necessary to disclose personal information. In the case of the aforementioned, Arvixe will notify the Customer of the information request and, if deemed necessary, submission.

It is important to note that the websites linked to by Arvixe are not, nor should they ever be assumed, associated with or regulated under the Privacy Policy held by Arvixe. This Privacy Policy is only to be applied to Customer data collected by Arvixe, and we encourage the further inspection of the Privacy Policies of any website collecting your personal information.

Customer Responsibility: It is the responsibility of the Customer to securely store their login information, such as usernames and passwords, or any other information necessary to access their private information maintained within the Arvixe systems.

It should be noted that there are programs, such as key-loggers and viruses, that can intercept this information from the computers used to access your Arvixe account. Caution should be taken when using computers other than your own, especially on those used by a number of other users, such as in public.

Questions: If you have any questions about this Privacy Policy or the practices described herein, you may contact: Legal Department, Arvixe, 10 Corporate Dr., Suite 300, Burlington, MA 01803 or legal@arvixe.com