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Knowledge Base

Configure your BlackBerry for Email

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Blackberry Setup

Before you can use email in blackberry devices, you must subscribe to BlackBerry email service through your wireless carrier. Please contact your wireless carrier if you experience any issue sending or receiving emails.

Setting Up Email for BlackBerry 10 OS

  1. Swipe down from the main screen
  2. Tap Settings
  3. Tap Accounts
  4. Tap Add Account
  5. Tap Email, Calendar, and Contacts
  6. Type the full email address you created and tap Advanced
  7. Type IMAP in the Advanced Setup menu
  8. Fill in the Requested information and click Done
  9. If you see Provider Identity Not Available tap Continue
  10. Once the account is set up, swipe from left to right to access the BlackBerry Hub
  11. Tap the newly created email account to access your emails

Setting Up Email for BlackBerry 6 or 7 OS

  1. Click the Setup icon on the main screen.
  2. Select Email Accounts.
  3. Select Internet Mail Account.
  4. Follow your phone’s prompts to complete the setup. Agree to the BlackBerry email service Terms of Service and provide the email address and password the email account you created in cPanel.

It can take up to 30 minutes before you can start receiving emails.

Set-up Email for the BlackBerry v5 OS

  1. Click the Setup icon on the main screen.
  2. Select the Setup Wizard.
  3. Select I want to create or add an email address on the email setup screen.
  4. Follow your phone’s prompts to complete the setup. Agree to the BlackBerry email service ToS and provide the email address and password for the email you created in cPanel

Notes

Enter Settings Manually

If a BlackBerry account has the same username and password as your cPanel account, there can be a major conflict.

When an email account is set-up on BIS, you are asked for only 2 things: an email and password. If both the email and username exist and the passwords are the same, BlackBerry will accept the data and sync the phone with the account’s default email instead of your SEO Hosting address.

The error can be fixed by giving BlackBerry a false password. When email client cannot verify, you will be asked to Re-enter account information or Enter the settings manually.

  1. Select Enter the settings manually, and select I will provide the settings to add this email account.
  2. Enter the full IMAP information for your account.

This fix will allow BIS to sync with the proper account.

Note: With the new Blackberry OS, this fix may not apply; however, you may want to try the steps above if you continue to have issues setting up your email account.

Re-Register Your BlackBerry Device

You may have to re-register your device with your wireless network. To do this:

  1. Click the BlackBerry button > Options.
  2. Advanced Options Host Routing Table.
  3. Click the BlackBerry button and choose Register Now.

The steps above will sync your blackberry device with your carrier’s wireless network.

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