Arvixe Knowledge Base

AI-Driven Support Resources

Our support resources, made for you.

We have a vast knowledge base with articles, guides, how-tos, instructions, and answers to our most frequently asked questions.

Educational resources you can trust.

WebsitePanel Overview

This article will discuss the basics of navigating around your WebsitePanel.

General Email Troubleshooting

This article provides troubleshooting steps for your email.

How to Setup Contacts and Sub-Accounts

This article provides steps in updating your Billing account and sub-account contacts.

Change or Reset Control Panel Password

This article discusses how to change or reset your control panel and billing account passwords.

Vital information for your everyday life

ASP .NET / ASP

What do you mean by Dedicated Application Pools?

ASP script hangs when using Microsoft.XMLHTTP component

This assembly is built by a runtime newer than the currently loaded runtime and cannot be loaded.

View all the Articles

Billing

How To Pay Invoices

How do I change my payment term?

Changing a Customer's Service Plan Subscription - Plesk

View all the Articles

Connection/Site Viewing Issues

How Do I Run a Traceroute on a Mac?

Fix for Error: This server version is not supported. Only servers up to Microsoft SQL Server 2005 are supported.

Clearing your Internet Cache

View all the Articles

cPanel/WHM/Linux

FTP Settings and Connection

How to Access cPanel

Change or Reset Control Panel Password

View all the Articles

Databases

How to Create Databases - Plesk

View all the Articles

Domains

Changing MX, A, CNAME Records - Plesk

Private Name Servers

How Long Does It Take For My Domain To Point to My Website?

View all the Articles

How to Create and Manage Email Accounts in Plesk

View all the Articles

eNom

Can I integrate the search and purchase on my website?

What I want to understand is the difference between signing up with eNom myself, and taking advantage of the Arvixe partnership

View all the Articles

General

How can I see my past notifications

How to Submit a Ticket

How to Setup Contacts and Sub-Accounts

View all the Articles

Getting Started

Account Ordering Explained

What is cPanel/WHM?

Server Specifications

View all the Articles

Mail

IMAP or POP3 with SSL

Configure your BlackBerry for Email

Configure Google Android for Email

View all the Articles

MSSQL

Invalid Instance Invalid Connection error Connecting to SQL Server using MS Access 2010

Plesk Control Panel

What is the instance name of MSSQL on the local server?

View all the Articles

MySQL

Do you allow remote MySQL access?

What are the information_schema tables I see when viewing my database?

View all the Articles

PHP

Can PHP use the mail() Function?

Connect to MSSQL via PHP

View all the Articles

Plesk Resellers

I'm a reseller, how can my customers see the disk usage?

Managing Custom Service Plans

Transfer a reseller account to Arvixe

View all the Articles

Policies

Legal and Acceptable Content

General Data Protection Regulation

How can I cancel my account and receive a refund?

View all the Articles

PreSales Questions

Do your reseller accounts allow overselling?

Can I use one of your Shared hosting accounts purely for bulk mailings?

Shared Hosting vs. VPS

View all the Articles

SSL

Wildcard SSL Certificates

Arvixe Alpha SSL Site Seal

Can I add an SSL Certificate to my account?

View all the Articles

Third Party Applications

When I try to install BoonEX 6.1.5, after it completes, it redirects me back to the installation

Using secure FTP, SFTP (Linux) or FTPES (Windows)

How to Create and Modify FTP Accounts - Plesk

View all the Articles

WebsitePanel / Helm / Windows

WebsitePanel Overview

How to Create and Modify Scheduled Tasks - WSP

What version of MDAC is installed?

View all the Articles

Windows Plesk

How to Create and Manage User Accounts - Plesk

How to Redirect Visitors to the Secure URL - Plesk

How to Generate a Backup - Plesk

View all the Articles