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Our support resources, made for you.
We have a vast knowledge base with articles, guides, how-tos, instructions, and answers to our most frequently asked questions.
General Email Troubleshooting
General Email Troubleshooting
This article provides troubleshooting steps for your email.
WebsitePanel Overview
WebsitePanel Overview
This article will discuss the basics of navigating around your WebsitePanel.
How to Setup Contacts and Sub-Accounts
How to Setup Contacts and Sub-Accounts
This article provides steps in updating your Billing account and sub-account contacts.
Change or Reset Control Panel Password
Change or Reset Control Panel Password
This article discusses how to change or reset your control panel and billing account passwords.
Vital information for your everyday life
ASP .NET / ASP
HttpException: Request timed out on ASP.NET site
What to do when I get an error running a classic ASP?
How to connect to MSSQL remotely using Visual FoxPro
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Mail
When checking email, I get "The server you are connected to is using a security certificate that could not be verified."
Microsoft Outlook 2010 Configuration
Disabling BoxTrapper
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cPanel/WHM/Linux
Softaculous - an auto/instant installer
Changing your cPanel Password
The DirectoryIndex directive sets the list of resources to look for
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Domains
SPF record for shared hosting clients
How to redirect domains, sub-domains, and website pointers using URL rewrite
What is an Addon Domain?
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Windows Plesk
Error 916 for Microsoft SQL Server Management Studio
How to Create and Modify Scheduled Tasks - Plesk
How to Install and Modify Applications - Plesk
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Billing
How do I change my payment term?
US Treasury Embargo Restrictions
Adding an alternative email address to your billing account
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General
How to Submit a DMCA Complaint
Reset Your Customer Area (Billing) Password
How to Setup Contacts and Sub-Accounts
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MSSQL
Do you allow remote MSSQL access?
How do I connect to the MySQL server using Classic ASP?
How can I connect to my MSSQL database remotely?
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WebsitePanel / Helm / Windows
How to Create a Web Site - WSP
WebsitePanel Overview
What version of MDAC is installed?
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Third Party Applications
When Publishing an application using Visual Studio 2010, file permissions are altered
Joomla DNP Auto-install
How to Use WinMTR
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Connection/Site Viewing Issues
Fix for Error: This server version is not supported. Only servers up to Microsoft SQL Server 2005 are supported.
When I go to my site I see pages from my old host.
How Do I Run a Traceroute on a Mac?
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SSL
Can I add an SSL Certificate to my account?
Self-Signed SSL Certificate
Want to Buy an SSL Certificate?
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Getting Started
What is cPanel/WHM?
What is the difference between the hosting control panel, billing, and support logins?
Paying with PayPal Automatically
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PreSales Questions
Do your reseller accounts allow overselling?
Can I use one of your Shared hosting accounts purely for bulk mailings?
Shared Hosting vs. VPS
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MySQL
What are the information_schema tables I see when viewing my database?
Do you allow remote MySQL access?
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