Arvixe Knowledge Base

Our support resources, made for you.

We have a vast knowledge base with articles, guides, how-tos, instructions, and answers to our most frequently asked questions.

Educational resources you can trust.

WebsitePanel Overview

This article will discuss the basics of navigating around your WebsitePanel.

General Email Troubleshooting

This article provides troubleshooting steps for your email.

How to Setup Contacts and Sub-Accounts

This article provides steps in updating your Billing account and sub-account contacts.

Change or Reset Control Panel Password

This article discusses how to change or reset your control panel and billing account passwords.

Vital information for your everyday life

cPanel/WHM/Linux

The DirectoryIndex directive sets the list of resources to look for

Resource Usage Explained

Help! My website isn't updating for 60 seconds.

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Mail

When checking email, I get "The server you are connected to is using a security certificate that could not be verified."

Incoming and Outgoing Servers for Email Clients

Setting Up Email on iPhone Devices

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Domains

How to redirect domains, sub-domains, and website pointers using URL rewrite

Is domain privacy free? How do I set it?

SPF record for shared hosting clients

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MSSQL

How can I connect to my MSSQL database remotely?

How do I connect to the MySQL server using Classic ASP?

How to upgrade to MSSQL Server R2

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Getting Started

Server Specifications

Paying with PayPal Automatically

What is the difference between the hosting control panel, billing, and support logins?

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Billing

How do I change my payment term?

Adding an alternative email address to your billing account

Stolen Credit Card - Unauthorized Signup

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ASP .NET / ASP

ASP script hangs when using Microsoft.XMLHTTP component

HttpException: Request timed out on ASP.NET site

What to do when I get an error running a classic ASP?

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WebsitePanel / Helm / Windows

WebsitePanel Overview

What version of MDAC is installed?

How to Create a Virtual Directory - WSP

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Windows Plesk

How to View Website Statistics - Plesk

How to Create and Manage User Accounts - Plesk

Remote Desktop Connection - WSP

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General

Reset Your Customer Area (Billing) Password

How to Setup Contacts and Sub-Accounts

How to Submit a Ticket

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Policies

US Treasury Embargo Restrictions

How do I cancel my account?

General Data Protection Regulation

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Third Party Applications

When Publishing an application using Visual Studio 2010, file permissions are altered

DotNetNuke (DNN) Installation using "Typical" install option stuck on "Running Database Installation Scripts" [Fix+Workaround]

Joomla DNP Auto-install

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Connection/Site Viewing Issues

Fix for Error: This server version is not supported. Only servers up to Microsoft SQL Server 2005 are supported.

When I go to my site I see pages from my old host.

Site Error Codes

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SSL

Self-Signed SSL Certificate

Can I add an SSL Certificate to my account?

Arvixe Alpha SSL Site Seal

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Plesk Resellers

I'm a reseller, how can my customers see the disk usage?

Managing Customer Accounts - Plesk

Managing Custom Service Plans

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