Arvixe Knowledge Base

Our support resources, made for you.

We have a vast knowledge base with articles, guides, how-tos, instructions, and answers to our most frequently asked questions.

Educational resources you can trust.

WebsitePanel Overview

This article will discuss the basics of navigating around your WebsitePanel.

General Email Troubleshooting

This article provides troubleshooting steps for your email.

How to Setup Contacts and Sub-Accounts

This article provides steps in updating your Billing account and sub-account contacts.

Change or Reset Control Panel Password

This article discusses how to change or reset your control panel and billing account passwords.

Vital information for your everyday life

cPanel/WHM/Linux

Softaculous- Backups

Resource Usage Explained

How to Create and Modify Peer Accounts - WSP

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Mail

When checking email, I get "The server you are connected to is using a security certificate that could not be verified."

Changing Mailbox Password via Webmail

Webmail - Plesk

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Domains

What is an Addon Domain?

Transferring a domain from GoDaddy

Transferring a .co.uk domain

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MSSQL

How do I connect to the MySQL server using Classic ASP?

How to upgrade to MSSQL Server R2

Do you allow remote MSSQL access?

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Getting Started

Server Specifications

Paying with PayPal Automatically

Paying in advance for your account

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Billing

How do I change my payment term?

Adding an alternative email address to your billing account

How to reset your billing password

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ASP .NET / ASP

HttpException: Request timed out on ASP.NET site

ASP script hangs when using Microsoft.XMLHTTP component

What to do when I get an error running a classic ASP?

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WebsitePanel / Helm / Windows

WebsitePanel Overview

What version of MDAC is installed?

How to Create a Virtual Directory - WSP

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Windows Plesk

Remote Desktop Connection - WSP

How to Create and Manage User Accounts - Plesk

How to View Website Statistics - Plesk

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General

Reset Your Customer Area (Billing) Password

How to Setup Contacts and Sub-Accounts

How long has Arvixe been in business?

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Policies

US Treasury Embargo Restrictions

General Data Protection Regulation

Legal and Acceptable Content

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Third Party Applications

When Publishing an application using Visual Studio 2010, file permissions are altered

Joomla DNP Auto-install

How to Use WinMTR

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Connection/Site Viewing Issues

When I go to my site I see pages from my old host.

Fix for Error: This server version is not supported. Only servers up to Microsoft SQL Server 2005 are supported.

How Do I Run a Traceroute on a Mac?

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SSL

Can I add an SSL Certificate to my account?

Self-Signed SSL Certificate

How to Redirect Visitors to the Secure URL - WSP

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Plesk Resellers

I'm a reseller, how can my customers see the disk usage?

Managing Customer Accounts - Plesk

Managing Custom Service Plans

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