Domain FAQs

Here are some of the common questions about domains.

Q. How do I renew my domains?

A. Here is a quick overview of how to renew your domain.

1. Log in to your billing account.
2. Click Billing in the top menu and select My Invoices from the list of options.
3. You'll see a list of invoices. Select the invoice with the UNPAID status in the Status column.
4. Double-check the Invoice Items and make sure they are for the domain you want to renew.
5. If it is for the correct domain, click PAY NOW in the upper-right corner.
6. Follow the succeeding prompts to complete the domain renewal process.

 

Q. What happens if I don't renew my domains?

A. There are several steps after your domain expires to safeguard you from losing any domains you want to keep.

1. Approximately 60 days prior to the domain expiration date, we begin sending reminders to you by email to the email address you listed with us. You will receive up to five reminders prior to the domain's expiration date.
2. If we are unable to secure payment on or before the domain renewal date, your domain name will expire.
3. As early as one day after expiration, your domain name will be deactivated and replaced with a parking page indicating the domain name has expired, and other services you have associated with the domain name may no longer function.
4. As early as 40 days (30 days for Enom domains) after expiration, your domain name may be purchased by a third party. If a third party purchases the domain name during this time, the domain name will not be available for you to renew.
5. If the domain name has not been renewed by you or purchased by a third party, an expired domain name enters the registry redemption period (as defined by each registry), approximately 40 days (30 days for Enom domains) following expiration.
   
   If a third party purchases the domain name prior to the registry redemption period, the domain name will not enter redemption and will not be available for you to renew. We reserve the right to charge you a redemption fee of $80 plus the domain's renewal fee in the event you are able to renew your domain name during this period.
6. If the domain name completes the registry redemption period, the registry may hold the domain name for a period of five days before releasing it again for general registration.

 

Q. My domain is in "Redemption." What does that mean?

A. Once a domain goes into the redemption period,  it can be obtained by other parties. You may still be able to redeem the domain for up to 30 days (up to 30 to 60 days for Enom domains) by logging into your account and filling out a ticket in our support system. The fee for reactivating a domain in the redemption period is $80 + the normal renewal fee. At the end of the redemption period, the domain(s) will go into a 5-day delete cycle, at the end of which they will become available for anyone to register.

 

Q. What does "Auto-Renew" mean? How do I change it?

A. As a security precaution, all new registrations are set to auto-renew unless otherwise specified by the customer. This prevents domain names from accidentally expiring and you from losing control of your web site and email services that you may have with that domain.

 

Q.  My auto-renew failed. What do I do?

A. Most likely, your auto-renewal failed because the credit card information is no longer valid. To resolve this problem, you will need to update your credit card information within your billing account. To do so, follow the steps below:

1. Log in to your billing account.
2. Click Billing in the top menu and select Payment Methods from the list of options. You can also click Hello, [Your Name]! menu in the top-right of your dashboard, then select Payment Methods.
3. Locate your credit card and edit your card information. If you need to add a new one, click on Add New Credit Card, then enter your card details.
4. Click Submit to save your card information.

 

Q. There are errors in my account information. What do I do?

A. Follow the instructions below to edit your billing account information.

1. Log in to your billing account.
2. Click on the Hello, [Your Name]! menu in the top-right of your dashboard.
3. Select Account Details.
4. Update any incorrect fields in your account information.
5. Once done, scroll down and click on Save Changes.

 

Q. My credit card is invalid. How do I update it?

A. You can update your credit card within your billing account.

1. Log in to your billing account.
2. Click Billing in the top menu and select Payment Methods from the list of options. You can also click Hello, [Your Name]! menu in the top-right of your dashboard, then select Payment Methods.
3. Locate your credit card and edit your card information. If you need to add a new one, click on Add New Credit Card, then enter your card details.
4. Click Submit to save your card information.

 

Q. I am getting renewal notices for my domains at different email addresses. What should I do?

A.  This issue is probably because the email addresses of the contacts for each domain are different. To consolidate all of your renewal notices to arrive in one email, be sure that your contact information is consistent for each domain.

1. Log in to your billing account.
2. Click under Quick Links in the top menu, then select My Domains.
3. Select the affected domain and click on Edit Contact Information in the top menu. 
4. Update all the affected emails and click Save Changes.

Please note that if you change your first name, last name, organization name, or email address, ICANN policies require us to treat this as a change to the domain owner and take certain precautions to make sure the change is not unauthorized or fraudulent. Here's what you can expect:

• Both the previous and new owners receive an email asking them to confirm the change. Be aware that even if the email address is the same for the previous and new owners, you may receive two separate emails at that email address requesting confirmation, and both need to be confirmed in order for the change to process.
• Once the changes are confirmed by both the previous and new owners, the domain is placed in a 60-day lock, preventing transfers to other registrars unless the previous owner opted out of this lock at the time they confirmed the change.