Arvixe&nbsp;recommends using WinMTR freeware to generate a&nbsp;traceroute&nbsp;to send to Arvixe; this solution is perfect for PCs. For directions on how to use WinMTR, please see the following article:

<ul>
	<li><a data-mce-href="https://support.arvixe.com/index.php?/Knowledgebase/Article/View/377" href="https://support.arvixe.com/index.php?/Knowledgebase/Article/View/377" target="_blank">How to Use WinMTR</a></li>
</ul>

If you have a Mac, please read:

<ul>
	<li><a data-mce-href="https://support.arvixe.com/index.php?/Knowledgebase/Article/View/378" href="https://support.arvixe.com/index.php?/Knowledgebase/Article/View/378" target="_blank">How Do I Run a Traceroute on a Mac?</a></li>
</ul>

Once you have completed the&nbsp;traceroute, please contact us via&nbsp;<a data-mce-href="https://chat.arvixe.com" href="https://chat.arvixe.com/" target="_blank">Live Chat</a>&nbsp;to provide screenshot of the results along with the details of your problem. If you already have a support ticket open, please reply to the existing ticket for faster service.

How Can I Send a Traceroute to Arvixe?

https://eig-cap-content-cdn-prod.s3.amazonaws.com/arvixe/img