Knowledge Base

How Can I Send a Traceroute to Arvixe?

Arvixe recommends using WinMTR freeware to generate a traceroute to send to Arvixe; this solution is perfect for PCs. For directions on how to use WinMTR, please see the following article:

If you have a Mac, please read:

Once you have completed the traceroute, please contact us via Live Chat to provide screenshot of the results along with the details of your problem. If you already have a support ticket open, please reply to the existing ticket for faster service.