Managing Customer Accounts - Plesk

As a Plesk Reseller, you will need to create new accounts for new customers and suspend or delete customers who may not be in good standing. To manage your customers, you will need to navigate to your Customers menu in Plesk:

1. Log into Plesk using your reseller credentials.
2. Click Customers from the left-hand menu.

From this page, you can perform the following tasks:

• Create Customer Accounts
• Activate or Suspend Customer Accounts
• Delete Customer Accounts

Create Customer Accounts

To create a new customer from the Customers page in Plesk:

1. Click the Add a Customer button.
2. From the Add a Customer page, you will need to fill in all of the required fields:
   • Under Contact Information:
     • Contact name
     • Email address
   • Under Access to Plesk:
     • Username
     • Password
     • Repeat Password
   • Under Subscription:
     • Domain name
     • Username
     • Password
     • Repeat password
3. If you want the customer to be able to access the website, be sure that the following options are also set properly:
   1. Ensure that there is a check next to the Create subscription for the customer option.
   2. From the Service plan drop-down menu, select the service plan you wish the customer to use.
4. Click the OK button to create the user account.

Activate or Suspend Customer Accounts

To suspend or unsuspend a customer from the Customers page in Plesk:

1. Place a checkmark next to the user you wish to modify.
2. Click the Change Status button.
3. Select Suspend or Activate from the drop-down menu.

The user's status will now be changed to either active or suspended based on the option you selected.

Delete Customer Accounts

To delete a customer from the Customers page in Plesk:

1. Place a checkmark next to the user you wish to delete.
2. Click the Remove button.
3. Click Yes in the popup that appears.

The desired user will now be removed from Plesk.