Using secure FTP, SFTP (Linux) or FTPES (Windows)

Related documents:

1. http://blog.arvixe.com/installing-filezilla-ftp-client/
2. http://wiki.filezilla-project.org/Using
3. http://blog.arvixe.com/using-arvixes-billing-panel/

Each user that needs SFTP will need SSH access enabled on his account. We'll enable SSH for you free of charge, just request it after you sign up or when you need it.

Using SFTP will require you to use port 22 instead of 21 when connecting. We recommend using FileZilla.
Read [1] and [2].

Due to a cPanel limitation, only the main user can SFTP. New sub FTP accounts will not be able to use SFTP.

For Windows (ASP accounts), you can use the server's hostname* to connect using FileZilla via FTPES (FTP over explicit TLS/SSL) and then accepting the SSL certificate popup when FileZilla notifies of it.

*hostname - That information can be found in the email sent to you, when you signed up, titled "yourdomain.com Hosting Account Information". If you don't have access to that email, you can see it in Past Notifications. Read [3].