Knowledge Base

How to Whitelist Your IP - Plesk

All Plesk hosting packages include two web analytic tools(AWStats and SmarterStats) for analyzing disk space and bandwidth. We recommend using SmarterStats as it is more robust, however, this article will cover how to use both. Before you can use either tool, you will need to choose which tool you want to use for each website.

Log into your Plesk Control Panel.
Click Websites & Domains.
Click Hosting Setting on the domain in question.
Use the dropdown menu under Web statistics to select AWStats or SmarterStats.
Click OK to save your changes.

All new domains/subdomains will default to the same tool once it is set for any of your domains

AWStats

To access AWStats:

Log into your Plesk Control Panel.
Click Statistics.
Click Website Statistics.
Click View next to the domain/subdomain you want to analyze.
Use the dropdown menu to select a report for a specific month, year, and click OK.
Use the following links to navigate between reports:
- When:
  - Monthly History - Displays your page views and bandwidth usage per month for one year
  - Days of Month - Displays your page views and bandwidth usage usage per day for one month
  - Days of Week - Displays your page views and bandwidth usage per day for one week
  - Hours - Displays your page views and bandwidth usage per hour for 24 hours.
- Who:
  - Countries - Displays your page views and bandwidth usage for the top 10 countries.
  - Hosts - Displays your page views and bandwidth usage for the top 10 server
  - Last visit - Displays the IP address from the last visitors
  - Unresolved IP Address - Displays the number of visits and bandwidth usage from Unknown IP addreses
  - Robots/Spiders visitors - Displays the number of visits and bandwidth usage from known web crawlers
  - Last Visit - Displays the number of visits and bandwidth usage from last known IP Addresses
- Navigation:
  - Visits duration - Displays the number of visits and how long each visit lasted
  - File Type - Displays your page views and bandwidth usage for specific website data
  - Downloads - Displays the top 10 most downloaded files on the website
  - Viewed - Displays the top 10 most viewed files on the website
  - Entry - Displays the the landing page per visit
  - Operating Systems - Displays your page views per operating system(e.g. OSX, Windows, Linux, etc.)
  - Versions - Displays your page views per operating system plus OS version(e.g. Windows 7, 8, 10, etc.)
  - Unknown - Displays yoru page views per unknown operating system
  - Browsers - Displays your page views per Web Browser(e.g. Firefox, Chrome, Safari, etc.)
  - Versions - Displays your page views per Web Browser plus browser version(e.g. Internet Explorer 6, 7, 8, etc.)
  - Unknown - Displays your page views per unknown Web Browser
- Referrers:
  - Orgin - Displays the number of page views per referer(search engine, bookmark, internal links, external links, etc.)
  - Referring search engines - Displays your page views per search engine
  - Referring sites - Displays your page views per referring sites
  - Search - Displays your page view from search engine links
  - Search Keyphrases - Displays your page views from keyphrases search(e.g. arvixe technical documentation)
  - Search Keywords - Displays your page views from search engine keyword search(e.g. documentation)
- Others:
  - Miscellaneous - Displays the number of page views for other website data(e.g hits on your favicon)
  - HTTP Status codes - Displays any http status codes that are generated by your website. Refer to AWStats for any error code generated
  - Error Hits(400) - Displays all the Bad Request errors
  - Error Hits(403) - Displays all the Forbidden security errors
  - Error Hits(404) - Displays all the page not found errors

SmarterStats

To access SmarterStats:

Log into your Plesk Control Panel.
Click Statistics.
Click Web Statistics.
Click View next to the domain/subdomain you want to analyze.
A new Window will open with the following options:
- Site Activity
  - Traffic - This report displays your overall websites activity and information about your website visitors
  - Files - This report displays a breakdown of the most accessed website data
  - Paths - This reports displays a breakdown of when/how a visitor enters and exits the website
  - Search Engines - This reports gives a breakdown of search queries from each search engine
  - Visitors - This report gives a breakdown of each visitor and how often they visit
  - Referrals - This report gives a breakdown of internal and external link/site referrals
- Demographics
  - User Agent - This report gives you a break down of browsers, devices, and operating system used
  - Countries - This report gives a breakdown of visits per country
  - Regions - This report gives a breakdown of visits per region/state
  - Cities - This report gives a breakdown of visits per city around the globe
- Server Health
  - Server Responses - This report gives you a breakdown of all error codes generated by your website
  - Server Utilization - This report gives you a breakdown of activity(Per IP, Server Name, and Hostname) and how long each activity took.
  - Page Utilization - This report gives you a breakdown of how long website data takes to load and how much bandwidth each website data uses.
- Spiders and Bots
  - This section generates a report on all services that index your website for search engine visibility.
- SEO
  - This section generates a report regarding your website's search engine performance
- Site Tuning
  - This section generates a report for all potential website issues
- Data Mining
  - This section allows you to generate a more verbose report from all other reports for advanced analysis
- Settings
  - My Settings - Customizes your personal settings
  - Site Settings - customizes how your logs are processed
  - Status - Checks your log import status and SEO statistics retrieval status

For additional information regarding SmarterStats please use this document.

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